Privacy Policy

We are highly concerned about your privacy. This privacy statement describes how we handle your personal information when you use our website,, and when you contact us via phone, email, or other means, regardless of where you use it.

It also provides information on your rights to privacy and your legal protections.

The following sections make up this policy:

Who we are

Polar Utilities Limited (“we,” “our,” or “us”) is the provider of this website. Our company, company number 13623188, is registered in England and Wales. Our registered office is located at 128 City Road in London, United Kingdom, EC1V 2NX.

In relation to your personal information that we have collected through our website, we are a “data controller.” This implies that we choose how and why to process your personal data.

How we ensure your data is private

This privacy policy describes the personal data we gather from you when you visit our website or use our services, in accordance with UK and European data protection rules.

Polar Utilities is dedicated to processing any personal data or information about its employees, partners, contractors, clients, and prospective clients in a manner that complies with all applicable laws and regulations, and to being transparent about its use of such information.

What happens to any personal information you provide us or that we obtain about you is explained in our terms of use, Privacy Policy, and Cookie Policy.

This policy is subject to periodic updates, so please be sure to review it frequently.

Personal Data Collected

Polar Utilities is a business utility TPI that specializes in SME market supply of telecom,  gas, water, and electricity. Our SME clients benefit from our affordable contract pricing and assistance with the setup or transfer of utility supplies.

Nearly all of the information we gather to provide these services comes from businesses or non-personal individuals, and it will be used for business-related processing. However, because we cater to the SME market, a significant amount of the data we gather and handle comes from partnerships or sole traders, and we acknowledge our legal obligation to these customers under personal data laws.

The following kinds of information could be gathered by us:

  • Name, business names and address, phone number(s) and email address of the person in question. Your date of birth may also be collected for verification.
  • Details about your current utility provider, contract expiration dates, meter readings and consumption, complete electricity MPAN numbers, and gas MPRN details are just a few examples of the information needed in order to offer you with a service.
  • Data from websites, such as traffic, location, weblog, and other communication data, but not restricted to that.
  • Information about the services you have used from us.

Polar Utilities keeps a record of every call we make and receive. Both our own legitimate interests and the terms of our contracts with our utility suppliers require these recordings.We use the data internally to make sure fair and competitive offers are being provided, to help us develop and provide exceptional customer service, and for our own quality control purposes.

As data controllers, we do not gather any special category data for processing on our own.

Who we share your personal data with

Depending on the context, we may disclose your personal data to:

  • Certain third parties (e.g. partners, brokers or suppliers) to whom you have given explicit consent or where we can reasonably be expected to rely on a third party to act on your behalf.
  • External service providers that we use to operate our business, such as: email service provider marketing service provider IT system provider analytics and search engine provider postal service provider 

All third parties must respect the security and treat your personal data in accordance with applicable laws and regulations. Our external service providers are prohibited from using your personal data on their own and are only allowed to process it for specific purposes and according to our instructions.

We demand that all third parties protect the confidentiality of your personal information and handle it legally. We only allow our external service providers to treat your personal data for the purposes that we specify and in compliance with our instructions; we do not allow them to use your personal data for their own interests.

Personal information may also need to be shared by us or the previously listed third parties with:

  • In order to comply with our legal and regulatory obligations, law enforcement agencies, courts, tribunals, and regulatory bodies;
  • other parties in connection with a significant corporate transaction or restructuring, such as a merger, acquisition, asset sale, initial public offering, or in the event of our or their insolvency;
  • normally, information will be anonymized, but this may not always be possible. Professional advisers include lawyers, bankers, loss adjusters, insurers, auditors, technical consultants, and experts.

Please get in touch with us if you would like additional details about who we share our data with and why.


When you visit our website, a little text file called a cookie is downloaded to your computer, smartphone, or other electronic device. On our website, we make use of cookies and related technologies. These enable us to make improvements to our website and help you have a positive browsing experience.

Please refer to our Cookie Policy for more details on the cookies and related technologies we use, when we will ask for your permission before putting them in place, and how to disable them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Your personal information will only be kept by us for as long as is required to accomplish the goals for which it was gathered, such as:

  • In order to demonstrate that we treated you fairly, to address any inquiries, grievances, or claims made by you or on your behalf,
  • to fulfill your requests for services or information, and
  • to maintain the legal documentation necessary for us to fulfill our legal duties.

We promise not to keep your information longer than is required for the reasons stated in this notice. For various categories of personal data, there are varied retention periods.



Your Rights


The right to be provided with a copy of your personal data.


The right to require us to correct any mistakes in your personal data.

To be forgotten

In certain situations, the right to require us to delete your personal data.

Restriction of use

In certain circumstances, the right to require us to restrict use of your personal data, e.g. if you contest the accuracy of the data.

Data portability

In certain circumstances, the right to ask us to transfer any personal data you provided to us to another organisation.

To object

The right to object at any time to your personal data being used for direct marketing (including profiling) and in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests.

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by our Website.

Please fill out the form below to get more details about each of those rights, including the situations in which they are applicable.

Referring to the UK Information Commissioner’s Office’s (ICO) guidance on your rights under the UK GDPR, which is accessible here, may also be helpful.

Please fill out the form below to email, call, or write to us if you would like to exercise any of those rights. When contacting us, kindly provide us with sufficient information to identify you, such as your complete name and address. You should also specify which right you would like to exercise and what information you are requesting.

How to Complain

For more information about how we utilize your personal data, please read the contact information below.

We hope that we can help you with any problems you may be having. You may, however, file a complaint with the UK’s Information Commissioner’s Office (ICO) if we are unable to satisfy your concerns. Visit the ICO website at for additional details on how to file a compliance.

How to contact us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:
Email address:
Postal address: 128 City Road, London, United Kingdom, EC1V 2NX
Telephone number: 0208 123 7281

Change to this privacy policy

We may update this privacy statement from time to time. If we make any substantial changes, we will promptly notify you, for instance, by sending you an email or by prominently posting a notice of the changes on our website for a fair amount of time.