Complaint Policy

At Polar Utilities Ltd., we are committed to giving our clients outstanding service. But we acknowledge that occasionally, things may not go as planned. We have a formal complaint procedure in place to guarantee that all of your questions are addressed politely, respectfully, and fairly.

Setting high standards for service delivery is important to Polar Utilities, and we value input from customers, partners, stakeholders, and other stakeholders on all facets of our offerings. These kinds of comments are really helpful to us as we assess and refine our work.

The goals of Polar Utilities Ltd.’s complaints policy and procedures are to;

  • Make sure that everyone is aware of the process for filing a complaint and how it will be addressed.
  • Make certain that all complaints are handled in a timely, fair, and consistent manner.
  • Make sure that grievances are continuously tracked to enhance our offerings.

Our complaints process is intended to support you in ensuring that all of your questions receive satisfactory responses. When receiving complaints, Polar Utilities will pay close attention to them and, if feasible, handle them in confidence.

These are the actions you can take to have your complaint promptly, successfully, and efficiently resolved.

How to get in touch with us:

You can reach the team at:
By phone : 0208 123 7281
By Email: info@polarutilities.comĀ 
By mail: 128 City Road, London, EC1V 2NX, United Kingdom

It is possible to file complaints and follow them through the entire process over the phone, in person, or in writing (even by email). In order for us to look into and address your concerns, kindly supply us with:

Name of yourself:
Company name:
Business address (the location of the space designated for the contract):
Phone number:
Email address:
Type of question: